Getting API Error When Uploading Images
When submitting your document images and selfie you may run into an API Error on your device. This may happen when the auto-lock is set to less than 1 minute.
If you are receiving an API Error, please go into your phone settings and set the auto-lock to a time greater than 1 minute.
BioSig-ID Enrollment with Photo-ID Check
The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...
iPhone will not let me capture a selfie
If you are an iPhone user that gets to the Selfie step and are unable to take a selfie, you may need to try these steps to allow our site to access your camera. Step #1. Open Settings app on your iOS device → Tap on Safari. Step #2. Now, turn on the ...
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Safe Exam Browser download and installation video
IMPORTANT: All steps detailed in this video must be completed in this specific order, for SEB to function appropriately. The following steps must be completed in order. Step 1: Download the Safe Exam Browser. Issues will occur if you are not running ...