Getting API Error When Uploading Images
When submitting your document images and selfie you may run into an API Error on your device. This may happen when the auto-lock is set to less than 1 minute.
If you are receiving an API Error, please go into your phone settings and set the auto-lock to a time greater than 1 minute.
BioSig-ID Enrollment with Photo-ID Check
The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...
iPhone will not let me capture a selfie
If you are an iPhone user that gets to the Selfie step and are unable to take a selfie, you may need to try these steps to allow our site to access your camera. Step #1. Open Settings app on your iOS device → Tap on Safari. Step #2. Now, turn on the ...
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Safe Exam Browser
What is the Safe Exam Browser (SEB)? The Safe Exam Browser is a customized web browser, available for Windows (7, 8.x, 10, 11), macOS (11.1 or newer) and iOS (9.3.5 or newer). The application must be downloaded and installed on the device that you ...