How to Capture photo-ID and Selfie
Do not close or refresh the BioSig-ID™ page on your computer or on
your mobile device. Here are some tips for completing the process:
Capturing Your photo-ID:
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Place your document on a flat surface with an even background.
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Take the picture at a distance of approximately 4 inches.
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Match the orientation of your document to the orientation of the phone.
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Example: Document in landscape mode, hold your phone in landscape mode
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Example: Document in portrait mode, hold your phone in portrait mode
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Example: Document in landscape mode, hold your phone in landscape mode
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Use the onscreen guides to frame your document, fill up the entire
screen on your mobile device allowing all four corners to show.
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The only thing in the frame should be the document and a border as
shown below. Retry capturing the photo if the desk/edge of desk or
other objects are in the photo.
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Avoid using your flash and make sure the photo is in good focus.
When taking the Selfie:
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Phone should be in Portrait mode.
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Avoid bright lights behind you.
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Do not pose (no angles or duckfaces), take the photo straight on.
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Do not wear a hat, sunglasses, scarf or any item that may obstruct the facial recognition process.
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Try to resemble the photo on your ID as much as possible.
If this article did not solve the issue, please submit a help desk ticket or update your existing one.
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