How to Capture photo-ID and Selfie
Do not close or refresh the BioSig-IDâ„¢ page on your computer or on
your mobile device. Here are some tips for completing the process:
Capturing Your photo-ID:
When taking the Selfie:
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Phone should be in Portrait mode.
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Avoid bright lights behind you.
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Do not pose (no angles or duckfaces), take the photo straight on.
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Do not wear a hat, sunglasses, scarf or any item that may obstruct the facial recognition process.
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Try to resemble the photo on your ID as much as possible.
If this article did not solve the issue, please submit a help desk ticket or update your existing one.
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