From time to time you may be offered the option to scan a QR code in one of our products.
All Android and iOS phones with a cameras are compatible with QR codes, however some older phones may require an application.
If you don't know how to operate your camera to preform these steps, please see your phone manufacturers help documentation.
1. Open the camera application on your phone.
2. Select the rear facing camera.
This is the camera you would use to take a photo of something in the distance, not your selfie camera.
Location of back facing camera on most phones
3. Hold your device so that the QR code appears in the viewfinder in the Camera app. When the notification appears, tap it.
You may need to move closer or farther away until the QR code is in focus and of reasonable size.
If you have notifications disable you will need to reactivate them for this step.
Example of a notification on screen when a QR code is scanned. Still not working?
Try a QR code scanning application from a legitimate app store.
BSI agents can not recommend one to you as we do not support external products.