iPhone will not let me capture a selfie
If you are an iPhone user that gets to the Selfie step and are unable to take a selfie, you may need to try these steps to allow our site to access your camera.
app on your iOS device → Tap on
Now, turn on the switch next to
Camera & Microphone Access.
Step-by-step BioProof-ID™ (Article)
The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process are as follows. Step 1: Enroll your BioSig-ID Launch the enrollment process for BioSig-ID™ to get to this screen. Next select the ...
Step-by-step BioProof-ID™ (Video)
This video will walk you through the BioProof-ID™ user experience. Before you begin your BioProof-ID enrollment you will need: Your Personal Computer Smart phone or tablet with functional camera A photo-ID matching your name on file with your school ...
How to Capture photo-ID and Selfie
Do not close or refresh the BioSig-ID™ page on your computer or on your mobile device. Here are some tips for completing the process: Capturing Your photo-ID: Place your document on a flat surface with an even background. Take the picture at a ...
Step-by-step BioSight-ID™ (Video)
This video will walk you through the BioSight-ID™ user experience. Before you begin your BioSight-ID exam: Enroll your BioSig-ID password Check that your camera and microphone are functional. Ensure that you are on a stable internet connection. If ...
Getting API Error When Uploading Images
When submitting your document images and selfie you may run into an API Error on your device. This may happen when the auto-lock is set to less than 1 minute. If you are receiving an API Error, please go into your phone settings and set the auto-lock ...