Only Able to Draw Straight Lines

Only Able to Draw Straight Lines

Issue:
Your computer is struggling to meet the minimum requirements for BioSig-ID or BioSight-ID, resulting in only being able to draw perfectly straight lines in the BioSig-ID draw pad.
AlertWe will only address WebGL in this article as the cause, however this can also be caused by malware. If you believe you have malware installed, please seek out reputable anti-malware software and clean your device. The applications listed are not in our control. We have received positive feedback from end-users utilizing MalwareBytes AdWareCleaner or Norton Power Eraser to remove unwanted malware.
BioSig-ID Draw Pad with Perfectly Stright Lines

Check Your WebGL:

  1. Visit Get WebGL and look for the spinning box.
  2. Visit BioSig-ID WebGL Check from either Edge or Chrome. You should see values for WebGL Render, Vendor, Version, and Shading Language.

Check Your Browser for WebGL (Chrome/Edge):

  1. Open a new tab (use '+' icon in the toolbar or CTRL+T shortcut).
  2. Enter chrome://gpu into the address bar and press Enter.
  • ✔️:  WebGL: Hardware accelerated
  • ❌: WebGL: Software only, hardware acceleration unavailable

Resolution:

  • Update your browser to the latest version.
  • Disable any browser extensions.
  • Close unnecessary tabs.
  • Update your operating system to the latest version.
  • Update drivers
    • Some drivers may need to be updated manually through the video card manufacturer's website.
      • Explanation: Some drivers will show up-to-date when they are not. You must check with the manufacturer to confirm the driver is on the latest version. Google created TensorFlow in 2019, so the video card driver date needs to be 2020 or later. The Intel video card driver is a prime example, because the WHQL validated version is from 2015 and is considered “up-to-date” but will not work. The Intel support site will provide a driver install tool that fixes this. Same applies for AMD, nVidia, Matrox, etc.

Still Having Issues?

Check your computer for malware then Submit a ticket with Full screenshots of:
  • The "spinning box".
  • WebGL Render, Vendor, Version, and Shading Language.
  • "Check your Browser for WebGL" results.
Idea
Malware Removal: The applications listed are not in our control. We have received positive feedback from end-users utilizing MalwareBytes AdWareCleaner or Norton Power Eraser to remove unwanted malware.

    • Related Articles

    • Step-by-Step Enrollment (Article)

      If you are looking for where to enroll a BioSig-ID Password, please return to your course and look for BioSig-ID, or contact your instructor. BSI agents cannot send you an enrollment link. The steps to go through a BioSig-ID™ enrollment, are as ...

    • Technical Requirements for Users

      Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...

    • Drawpad not loading (McAfee® WebAdvisor interference)

      The McAfee® WebAdvisor browser extension interferes with BioSig-ID™ functionality. Visually it may look like: Biosig-ID drawpad with lines missing, missing boxes, or unloaded draw pad. McAfee® WebAdvisor corrupting drawpad Error Message: Forbidden, ...

    • Step-by-Step BioProof-ID™ (Article)

      The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process are as follows. Step 1: Enroll your BioSig-ID Launch the enrollment process for BioSig-ID™ to get to this screen. Next select the ...

    • Using a Touchpad

      When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. It is important that you keep the corner of the touch pad held down ...