Seeing All Messages or Forbidden

Seeing All Messages or Forbidden

Browser Extension Issues:

After successfully validating your BioSig-ID profile you encounter an issue where all BioSig-ID text options are displayed simultaneously.

If you click Next, "Forbidden" is preventing you from access.

The most frequent cause for this issue is malware or a bad browser extension.

You can temporarily disable browser extensions one by one until you find the offender.

Alternatively run the browser in Safe Mode or Incognito Mode to confirm that an extensions or misconfiguration is not impacting browser functionality.


Example 1 - All messages displayed:
Example of the BioSig-ID window containing all messages.

Example 2 - Forbidden message:
Forbidden error message.


Disabling Browser Extensions:


Microsoft Edge:

1. Click the menu icon (the three dots) in the top right-hand corner of the browser window.
Microsoft Edge three dot menu

2. Click on  Extensions.
Microsoft Edge Extensions

3. Click Manage extensions.
Microsoft Edge Manage extensions.

4. Click on sliders to disable extensions.
Blue - active.
White - deactivated.
Microsoft Edge sliders.

Chrome:

1. Click the menu icon (the three dots) in the top right-hand corner of the browser window.
Chrome Three Dot Menu

2. Hover over Extensions, then click Manage Extensions.
Chrome Extensions and Manage Extensions options.

3. Click on sliders to disable extensions.
Blue - active.
White - deactivated.
Chrome sliders.



Firefox:

1. Click the menu icon (the lines) in the top right-hand corner of the browser window.
Firefox three line menu


2. Click on  settings.
Firefox Settings option.

3. in the bottom left corner look for Extensions & Themes.
Firefox Extensions & Themes section.

4. Click on sliders to disable extensions.
Blue - active.
White - deactivated.
Firefox sliders.

Safari:

1. Choose the Safari icon in the top left corner and click Settings (or Preferences).

Location of Settings under Safari tab.
2. Click Extensions.

Extensions Tab Tcon

3. To turn off an extension, deselect its checkbox.
















For all other browsers see their manufacturers instructions on how to disable browser extensions.


Run in Safe Mode:

Safe Mode runs your browser in a basic state. This prevents any user miss-configurations, or malicious programs and files, from preventing the application to function normally.
Space limitations prevent us from posting all instructions for running your browser in safe mode. Please see your browser provider for complete instructions.





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