Provide Debug Info to Assist Support
In
some cases it is needed to obtain more information.
Gather logs
Expand the respective instructions to provide us with logs or run some self-help troubleshooting steps.
macOS (Easy): Provide Logs via Troubleshooting App
- Download the BSI Troubleshooting App for
Apple macOS
- Open the app and use the Upload SEB log files button.
BSI Troubleshoot App confirmation that logs have been uploaded
- Reply to your existing support ticket (or create a new one) and let support agent know that SEB logs were uploaded.
Windows (Easy): Provide Logs via Troubleshooting App
- Download the BSI Troubleshooting App for
Microsoft Windows
- Open the app and use the Upload SEB log files button.
BSI Troubleshoot App confirmation that logs have been uploaded
- Reply to your existing support ticket (or create a new one) and let support agent know that SEB logs were uploaded.
The current self-help steps available are to check if display driver is compatible, verify browser has WebGL hardware-acceleration active, and to test microphone or webcam inside browser.
The Troubleshooting App is being expanded to analyze log files, scan for known issues, and offer additional tests.
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