Issue
Some users on macOS may receive a "Screen Share Denied" error when launching BioSightPlus-ID even though they have selected allow.
This can occur when Chrome does not have the correct screen recording permissions, or when a recent browser update fails to properly recognize existing permissions.
Verify System Requirements
Before troubleshooting, confirm that your device meets the minimum operating system requirement for BioSightPlus-ID:
- macOS 15 (Sequoia) or newer is required.
If your operating system does not meet this requirement, BioSightPlus-ID will not function.
Option 1: Use Microsoft Edge
If you are experiencing issues with Google Chrome, try launching BioSightPlus-ID using Microsoft Edge instead.
Option 2: Reset Chrome Screen Recording Permissions
- Open System Settings from the Apple menu.
- Select Privacy & Security from the left navigation pane.
- Scroll down and click Screen Recording (or Screen & System Audio Recording, depending on your macOS version).
- Locate Google Chrome in the list of applications.
- If Chrome is disabled, enable it.
If Chrome is already enabled:
- Turn the permission off.
- Close System Settings.
- Reopen System Settings and return to Screen Recording.
- Turn the permission back on.
- Completely close and reopen Chrome.
- Retry launching BioSightPlus-ID.