Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users.
If you do not have the basic requirements on the system you are trying to use, you will not be able to create a profile. Please find another system that meets the requirements or if you are not able to do this, please contact the institution that requested you create a BioSig-ID profile.
Supported Operating Systems:
Any OS that can run a W3C HTML5 compliant browser
- Microsoft Windows 7, 8, 8.1, 10, 11
- Apple macOS 11.1+ (Big Sur)
- Apple iOS 13+
- Google ChromeOS on Chromebooks 2019+
- Ubuntu Linux 12+
- Android 2.1+
Any W3C HTML5 compliant browser (Evergreen current, and previous version)
Has been tested to work on:
- Microsoft Internet Explorer 8+ (soon to be EOL)
- Microsoft Edge any version with with Chromium engine (as well as EdgeHTML engine)
- Mozilla Firefox 3+
- Google Chrome 4+
- Apple Safari 6+
- Opera 9+
Supported Input Methods:
Any input method that allows the user to draw and select
Optional: Additional hardware requirements for BioProof-ID™ government ID and selfie verification:
- Mobile device with high-resolution camera
Optional: Recommended minimum hardware requirements for BioSight-ID™ exam monitoring:
- System not older than 5-years when possible
- 2GHz processor or faster
- 1GB free memory or greater
- 20GB free storage space or greater
- 256kbps Internet connection or faster
- 1024×768 or greater resolution monitor
- Videocard with modern WebGL support
- Webcam and microphone
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The ...
Hardened Enrollment Requirements
Hardened Enrollment Requirements Your institution has decided that over-simplified passwords are no longer accepted. This change will ensure your password is secure, improve system security, and prevent unauthorized log in attempts. To comply with ...
Technical Support Contact and Ticket Response Times
Please select the button “Submit a request” to submit a help desk ticket to our support team. We do not currently offer phone support. In comment section provide exactly where you are having a challenge or where you are caught. Also, please provide ...
Step-by-step BioSight-ID™ (Video)
This video will walk you through the BioSight-ID™ user experience. Before you begin your BioSight-ID exam: Enroll your BioSig-ID password Check that your camera and microphone are functional. Ensure that you are on a stable internet connection. If ...