Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users.
If you do not have the basic requirements on the system you are trying to use, you will not be able to create a profile. Please find another system that meets the requirements or if you are not able to do this, please contact the institution that requested you create a BioSig-ID profile.
Supported Operating Systems:
Any OS that can run a W3C HTML5 compliant browser
- Microsoft Windows 7, 8, 8.1, 10
- Apple macOS 10.11+ (El Capitan)
- Apple iOS 13+
- Google ChromeOS on Chromebooks 2019+
- Ubuntu Linux 12+
- Android 2.1+
Any W3C HTML5 compliant browser (Evergreen current, and previous version)
Has been tested to work on:
- Microsoft Internet Explorer 8+ (soon to be EOL)
- Microsoft Edge any version with with Chromium engine (as well as EdgeHTML engine)
- Mozilla Firefox 3+
- Google Chrome 4+
- Apple Safari 6+
- Opera 9+
Supported Input Methods:
Any input method that allows the user to draw and select
Optional: Additional hardware requirements for BioProof-ID™ government ID and selfie verification:
- Mobile device with high-resolution camera
Optional: Recommended minimum hardware requirements for BioSight-ID™ exam monitoring:
- System not older than 5-years when possible
- 2GHz processor or faster
- 1GB free memory or greater
- 20GB free storage space or greater
- 256kbps Internet connection or faster
- 1024×768 or greater resolution monitor
- Videocard with modern WebGL support
- Webcam and microphone
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The ...
Technical Support Contact and Ticket Response Times
Please select the button “Submit a request” to submit a help desk ticket to our support team. We do not currently offer phone support. In comment section provide exactly where you are having a challenge or where you are caught. Also, please provide ...
Step-by-Step Enrollment Article
The steps to go through a BioSig-ID™ enrollment, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the `Next` button to proceed Follow the step-by-step guide, and draw the ...
BioSig-ID Enrollment with Photo-ID Check
The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...