Technical Support Contact and Ticket Response Times
Please select the button “Submit a Ticket” to submit a help desk ticket
to our support team. You can find this at the bottom of this page.
We do not currently offer any form of telephone support.
We will respond to your ticket request within:
4 hours Monday-Friday 8:00 AM - 9:00 PM CST
4 - 6 hours Weekends 8:00 AM - 9:00 PM CST
Contact Name: Enter your first and last name as it is on file with your school. Do not include nicknames. We use these details to locate your account.
If you have a common name please include your institution email address in the description of your ticket.
Subject: A brief summary of your issue.
Description: Provide details on exactly where you are having a challenge.
Email: An email where you can be reached. This does not have to be your institution email.
Please make sure that your email address is typed correctly. If you do not provide a valid email BSI agents will be unable to contact you to provide support.
Please also check your junk/spam folder if you can not find a response frome he BSI team after a resonable amount of time.
School: The name of the institution where you are taking your coursework.
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Using a Touchpad
When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. It is important that you keep the corner of the touch pad held down ...
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The ...
Introduction Before beginning your BioSight-ID session you should make sure that your internet connection is reliable. The following Internet testing website is not owned or operated by BioSig-ID. By visiting these website you are navigating away ...
Update macOS to 11.1+
The minimum requirement for the Safe Exam Browser (SEB) is macOS 11.1. Updating macOS is easy; detailed instructions available at: https://support.apple.com/en-us/HT201541