Technical Support Contact and Ticket Response Times
Please select the button “Submit a request” to submit a help desk ticket
to our support team. We do not currently offer phone support.
In comment section provide exactly where you are having a challenge
or where you are caught. Also, please provide us with the mobile device type and browser you are using on the mobile device.
We will respond to your ticket request within:
4 hours Monday-Friday 8:00 AM - 9:00 PM CST
4 - 6 hours Weekends 8:00 AM - 9:00 PM CST
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Using a Touchpad
When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. It is important that you keep the corner of the touch pad held down ...
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The ...
Update macOS to 11.1+
The minimum requirement for the Safe Exam Browser (SEB) is macOS 11.1. Updating macOS is easy; detailed instructions available at: https://support.apple.com/en-us/HT201541
Reset BioSig-ID Password
You may need to reset your BioSig-ID™ password. Perhaps you have forgotten your new password or cannot easily repeat the password you created. Watch the instruction video or follow the step-by-instructions below. Step-by-step instructions. We use a ...