Technical Support Contact and Ticket Response Times

Technical Support Contact and Ticket Response Times

Please select the button “Submit a request” to submit a help desk ticket to our support team. We do not currently offer phone support. 

In comment section provide exactly where you are having a challenge or where you are caught. Also, please provide us with the mobile device type and browser you are using on the mobile device.

We will respond to your ticket request within: 
4 hours Monday-Friday 8:00 AM - 9:00 PM CST
4 - 6 hours Weekends 8:00 AM - 9:00 PM CST
    • Related Articles

    • Technical Requirements for Users

      Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
    • Using a Touchpad

      When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character.  It is important that you keep the corner of the touch pad held down ...
    • Video Card Requirements

      BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver.  Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The ...
    • Reset BioSig-ID Password

      You may need to reset your BioSig-ID™ password. Perhaps you have forgotten your new password or cannot easily repeat the password you created. Watch the instruction video or follow the step-by-instructions below. Step-by-step instructions. We use a ...
    • How to Capture photo-ID and Selfie

      Do not close or refresh the BioSig-ID™ page on your computer or on your mobile device. Here are some tips for completing the process: Capturing Your photo-ID: Place your document on a flat surface with an even background. Take the picture at a ...