Technical Support Contact and Ticket Response Times
Please select the button “Submit a Ticket” to submit a help desk ticket
to our support team. You can find this at the bottom of this page.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
We do not currently offer any form of telephone support.
We will respond to your ticket request within:
4 hours Monday-Friday 8:00 AM - 9:00 PM CST
4 - 6 hours Weekends 8:00 AM - 9:00 PM CST
Contact Name: Enter your first and last name as it is on file with your school. Do not include nicknames. We use these details to locate your account.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/lights.png)
If you have a common name please include your institution email address in the description of your ticket.
Subject: A brief summary of your issue.
Description: Provide details on exactly where you are having a challenge.
Email: An email where you can be reached. This does not have to be your institution email.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/exclamation.png)
Please make sure that your email address is typed correctly. If you do not provide a valid email BSI agents will be unable to contact you to provide support.
Please also check your junk/spam folder if you can not find a response frome he BSI team after a resonable amount of time.
School: The name of the institution where you are taking your coursework.
Related Articles
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Using a Touchpad
When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. It is important that you keep the corner of the touch pad held down ...
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The results ...
Internet Stability
Introduction Before beginning your BioSight-ID session you should make sure that your internet connection is reliable. The following Internet testing website is not owned or operated by BioSig-ID. By visiting these website you are navigating away ...
Update macOS to 11.1+
The minimum requirement for the Safe Exam Browser (SEB) is macOS 11.1. Updating macOS is easy; detailed instructions available at: https://support.apple.com/en-us/HT201541