When using a touch pad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character.
It is important that you keep the corner of the touch pad held down for the entire stroke. If you let up on the corner (left button) it will create an additional stroke and expect to you draw it with the extra stroke each time. Be sure that your "drawing" finger maintains contact with the Touch pad throughout the entire stroke as well.
If this does not solve the problem you may submit a support ticket for additional assistance.
Trouble using a mouse – checkout your pointer speed option
PC - Changing your Mouse Pointer Speed Open Mouse Properties by clicking the Start Button and then clicking Control Panel. In the search box, type mouse, and then click Mouse. Click the Pointer Options tab, and then do any of the following: To change ...
Step-by-Step Enrollment Article
The steps to go through a BioSig-ID™ enrollment, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the `Next` button to proceed Follow the step-by-step guide, and draw the ...
BioSig-ID Enrollment with Photo-ID Check
The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...
Validate and then screen goes blank or is faded
We have found that when this happens it is because "Browser Assist" has been installed on your computer. This is a Trojan type virus that will not allow BioSig-ID to work properly. To remove "Browser Assist" please follow these steps: Click on the ...
Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...