Validate and then screen goes blank or is faded

Validate and then screen goes blank or is faded

We have found that when this happens it is because "Browser Assist" has been installed on your computer.  This is a Trojan type virus that will not allow BioSig-ID to work properly.  To remove "Browser Assist" please follow these steps:
  1. Click on the Start button in the bottom left corner of Windows OS (looks like Windows)
  2. Right click and choose Apps and Features
  3. Search for Browser Assistant
  4. Uninstall Browser Assistant
Once this is removed you should be able to validate successfully to be returned to course content.
Additionally, if you find Browser Assist does not uninstall using the method above please try this tool:  https://www.malwarebytes.com/adwcleaner/





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