Validate and then screen goes blank or is faded

Validate and then screen goes blank or is faded

We have found that when this happens it is because "Browser Assist" has been installed on your computer.  This is a Trojan type virus that will not allow BioSig-ID to work properly.  To remove "Browser Assist" please follow these steps:
  1. Click on the Start button in the bottom left corner of Windows OS (looks like Windows)
  2. Right click and choose Apps and Features
  3. Search for Browser Assistant
  4. Uninstall Browser Assistant
Once this is removed you should be able to validate successfully to be returned to course content.
Additionally, if you find Browser Assist does not uninstall using the method above please try this tool:  https://www.malwarebytes.com/adwcleaner/





    • Related Articles

    • Step-by-Step Enrollment Article

      The steps to go through a BioSig-ID™ enrollment, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the `Next` button to proceed Follow the step-by-step guide, and draw the ...

    • BioSig-ID Enrollment with Photo-ID Check

      The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...

    • Trouble using a mouse – checkout your pointer speed option

      PC - Changing your Mouse Pointer Speed Open Mouse Properties by clicking the Start Button and then clicking Control Panel. In the search box, type mouse, and then click Mouse. Click the Pointer Options tab, and then do any of the following: To change ...

    • Safe Exam Browser

      What is the Safe Exam Browser (SEB)? The Safe Exam Browser is a customized web browser, available for Windows (7, 8.x, 10, 11), macOS (11.1 or newer) and iOS (9.3.5 or newer). The application must be downloaded and installed on the device that you ...

    • How to Capture photo-ID and Selfie

      Do not close or refresh the BioSig-ID™ page on your computer or on your mobile device. Here are some tips for completing the process: Capturing Your photo-ID: Place your document on a flat surface with an even background. Take the picture at a ...