Validate and then screen goes blank or is faded
We have found that when this happens it is because "Browser Assist" has been installed on your computer. This is a Trojan type virus that will not allow BioSig-ID to work properly. To remove "Browser Assist" please follow these steps:
- Click on the Start button in the bottom left corner of Windows OS (looks like Windows)
- Right click and choose Apps and Features
- Search for Browser Assistant
- Uninstall Browser Assistant
Once this is removed you should be able to validate successfully to be returned to course content.
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