Technical
Seeing All Messages or Forbidden
Browser Extension Issues: After successfully validating your BioSig-ID profile you encounter an issue where all BioSig-ID text options are displayed simultaneously. If you click Next, "Forbidden" is preventing you from access. The most frequent cause ...
Course Item Still locked
There are a couple different reasons why you may be successfully validating, but are unable to continue on to the course item. Make sure that you are clicking the correct link to continue: BioSig-ID will not always enter into your course item ...
Drawpad not loading (McAfee® WebAdvisor interference)
The McAfee® WebAdvisor browser extension interferes with BioSig-ID™ functionality. Visually it may look like: Biosig-ID drawpad with lines missing, missing boxes, or unloaded draw pad. McAfee® WebAdvisor corrupting drawpad Error Message: Forbidden, ...
Stuck on Congratulations Message - Browser Assist
Browser Assist malware presents itself commonly by displaying a successful congratulations message. The user is unable to continue on to course content as they are never redirected, because of interference by the virus. Message: "Congratulations! ...
Trouble using a mouse – checkout your pointer speed option
PC - Changing your Mouse Pointer Speed Open Mouse Properties by clicking the Start Button and then clicking Control Panel. In the search box, type mouse, and then click Mouse. Click the Pointer Options tab, and then do any of the following: To change ...