Technical
BioSightPlus-ID Screenshare
Issue: Upon launching the monitoring tool for BioSightPlus-ID you may encounter the following error, "Screen sharing permission denied". You must share your entire screen to continue. If you select something other than entire screen you will be ...
BioSight-ID System Blocking Camera &/or Microphone
Issue: Upon launching the monitoring tool for Biosight-ID you may encounter the following error. "System blocking: Camera and/or Microphone". Access to both your camera and microphone is required to begin a BioSight-ID session. Resolution: Error ...
BioSight-ID - Unable to Proceed
If you are on a low-resolution device, such as an older tablet or PC, you may encounter an issue with BioSight-ID where you are unable to continue despite being visible to your camera. The full BioSight-ID popup window must be displayed for you to ...
Internet Stability
Introduction Before beginning your BioSight-ID session you should make sure that your internet connection is reliable. The following Internet testing website is not owned or operated by BioSig-ID. By visiting these website you are navigating away ...
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The results ...
BioSight-ID Mobile Transfer
Keeping your mobile device awake Your mobile device must be kept awake for the duration of your session. If your device goes to sleep your BioSight-ID session will end, resulting in an infraction. This must be set before beginning your session. ...
Web Cam Issues
First things first... If you are using a Windows system, continuing reading below. If you are a Mac user, continue here. Step One: Verify Microsoft Windows Settings Follow the steps in this Microsoft article explaining how to fix your Webcam. This ...