Technical
BioSight-ID - Unable to Proceed
If you are on a low-resolution device, such as an older tablet or PC, you may encounter an issue with BioSight-ID where you are unable to continue despite being visible to your camera. The full BioSight-ID popup window must be displayed for you to ...
Internet Stability
Introduction Before beginning your BioSight-ID session you should make sure that your internet connection is reliable. The following Internet testing website is not owned or operated by BioSig-ID. By visiting these website you are navigating away ...
Video Card Requirements
BioSight-ID™ requires a video card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer. Do I have WebGL? Test your system for WebGL compatibility: https://get.webgl.org/ The results ...
BioSight-ID Mobile Transfer
Keeping your mobile device awake Your mobile device must be kept awake for the duration of your session. If your device goes to sleep your BioSight-ID session will end, resulting in an infraction. This must be set before beginning your session. ...
Web Cam Issues
First things first... If you are using a Windows system, continuing reading below. If you are a Mac user, continue here. Step One: Verify Microsoft Windows Settings Follow the steps in this Microsoft article explaining how to fix your Webcam. This ...