Changing or Adding Devices

Changing or Adding Devices

From time to time you may need to enroll a new device.  For example, if you use a mouse at work and a touchpad at home you may need to set up two devices.  This article will walk you through the steps to set up a new device. 

Step 1 - From the BioSig-ID™ Drawing Pad click Change Device

change_device_button.png

Step 2 - Choose a new device in the Enroll New Device Area

Note:  If you use a mouse and work and want to enroll a mouse for home, you may select any of the profiles such as a Stylus to use for the second mouse.

Enroll_a_New_Device.png

Step 3 - Click Next

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Step 4 - Click or touch the Click-ID™ password you created, then click Validate

Note: See below if you cannot recall your Click-ID™ password

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Step 5 - After entering your Click-ID™ you will then be able to enroll a new device.

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Tip: Use the same password and Click-ID™ across all devices so that it is easy to remember.

What if I cannot recall my Click-ID? 

If you do not recall your Click-ID™ password you will need to request a complete password reset.  Click the @email to receive a password reset token via your email address on file.

email_token.png

Next, you will see the instructions informing you of the steps to redeem the email token.

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Look in your email (be sure to check junk or spam folders) for an email from [email protected].  Follow the directions in the email and on the BioSig-ID™ page.

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After you click the link in the email you will get this message in a new window. Click Close this window and return to the BioSig-ID™ page. This may be located in a different tab within your browser.

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Proceed through the steps to enroll a new BioSig-ID password for your original device.

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Return to Step 1 to add a new device. 

 

 

 

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