SEB Known Issues

SEB Known Issues

Info
There are situations that can create problems, so once we discover those we will document them here.

Trend Micro: SEB errors before course opens

Warning
Trend Micro is not compatible with SEB presently. There is no current fix.
Workaround: pause/disable Trend Micro Maximum Protection, take your test with SEB, and afterwards reactivate Trend Micro Maximum Protection.

Trend Micro Maximum Protection, even on 17.8 (latest version) can cause Safe Exam Browser (SEB) to show one of the following error messages.

You can only run one instance of SEB at a time


Automatic Termination Failed

Microsoft Teams (ms-teams.exe) application is not allowed, but SEB is blocked to temporarily close it by security software

Trend Micro Password Manager

We have discovered that the Trend Micro Password Manager also prevents Microsoft Teams from closing.
Uninstall: https://helpcenter.trendmicro.com/en-us/article/tmka-14449 (this does not remove the Anti-Virus protection)
Idea
If you rely on this password manager, you will need to reach out to Trend Micro support for a solution.

Unknown Issue

Notes
If you stumble upon an unknown issue (we are actively investigating the "Unexpectedly terminated" issue on Windows) then you can assist us by supply the SEB log files. There is a dedicated article with instructions on how to do so by Provide Debug Info to Assist Support.



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