Video Card Requirements
BioSight-ID™ requires a video
card with WebGL support. This may require updating your video card driver. Alternative you can use a more up-to-date computer.
Do I have WebGL?
Do I have WebGL?
Test your system for WebGL compatibility: https://get.webgl.org/
The results should look like this.
How do I update my video card driver?
Video Card Driver Update instructions from Microsoft: https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6
Mozilla's article explaining how to Upgrade your graphics drivers, and instructions for WebGL in Firefox: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Where can I find a different computer to use?
It is also possible to use a friend/family members computer temporarily, visit a local library, or reach out to your institution to see if a computer is available at the campus.
Minimum technical requirements: https://help.biosig-id.com/portal/en/kb/articles/technical-requirements-for-users-6-8-2019
Related Articles
Step-by-Step BioSight-ID™ (Video)
This video will walk you through the BioSight-ID™ user experience. Before you begin your BioSight-ID exam: Enroll your BioSig-ID password Check that your camera and microphone are functional. Ensure that you are on a stable internet connection. If ...Technical Requirements for Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...Hardened Enrollment Requirements
Hardened Enrollment Requirements Your institution has decided that over-simplified passwords are no longer accepted. This change will ensure your password is secure, improve system security, and prevent unauthorized log in attempts. To comply with ...Reset BioSig-ID™ Password (Video)
This video describes the ways in which a user can self-reset their BioSig-ID™ password.Install SEB for mac OS (Video)
This video describes how to properly install and launch SEB for mac OS 11.1+. If you encounter any issues or errors inside SEB take a photo with a smart phone and include it with your support ticket submission.